Responsible Gaming at hbaee — Play Smart, Stay in Control
hbaee believes that gambling should always be an enjoyable form of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, resources, and support they need to stay in full control of their betting activity.
Our Commitment
Gambling Is Entertainment — Keep It That Way
At hbaee, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform. We understand that for the vast majority of players across Dhaka, Chittagong, Sylhet, and beyond, gambling is a fun and social activity. Our goal is to keep it that way for every single player on the platform.
We have built a comprehensive set of responsible gaming tools directly into every hbaee account, completely free of charge. These tools allow you to set boundaries on your spending, take breaks when you need them, and seek help if gambling ever starts to feel like more than just entertainment.
Our Promise: hbaee will never pressure you to gamble beyond your means. We proactively monitor play patterns and may reach out if we notice signs of problematic behaviour — even before you ask for help.
Strictly Adults Only
hbaee is exclusively available to players who are 21 years of age or older. Age verification is mandatory at registration and again at the point of your first withdrawal. We use document checks to confirm every player's date of birth before any real-money activity is permitted.
Deposit Limits
Daily, weekly, or monthly caps on how much you deposit.
Session Time-Outs
Set reminders and automatic breaks during play sessions.
Self-Exclusion
Block access to your account for a defined period or permanently.
Reality Checks
On-screen notifications showing how long you have been playing.
Player Protection Tools
Your Responsible Gaming Toolkit
Every tool listed below is available free of charge inside your hbaee account settings. You can activate, adjust, or upgrade any limit at any time — no waiting period required to make limits more restrictive, though a 7-day cooling-off period applies before increasing or removing any limit.
Deposit Limits
Set a maximum amount you are allowed to deposit into your hbaee account within a rolling daily (24-hour), weekly (7-day), or monthly (30-day) period. Once your chosen limit is reached, the cashier will automatically decline any further deposit attempts until the period resets. You can lower your limit immediately; increasing it takes 7 days to take effect, giving you time to reconsider.
Immediate activationLoss Limits
Decide in advance the maximum net loss you are comfortable experiencing within a given time period. If your cumulative losses reach the threshold you have set — whether daily, weekly, or monthly — hbaee will suspend your ability to place further bets until the limit period refreshes. This tool is especially helpful for players who want a hard financial safety net beneath their play.
Financial safety netSession Time Limits
Define the maximum number of minutes or hours you want to spend in a single gaming session. When your session limit is reached, you will receive a prominent on-screen alert and, if you have elected the stricter setting, your session will be automatically terminated. You can also enable a periodic reminder — for example, a pop-up every 30 minutes — to keep you aware of how long you have been playing.
Hourly or daily capsReality Checks
Reality check notifications appear on-screen at intervals you choose — every 15, 30, or 60 minutes — showing you exactly how long you have been playing in the current session, your net session profit or loss, and the total amount wagered. This feature is designed to prevent the common experience of losing track of time while absorbed in a game. Acknowledging the notification is required before play can continue.
Configurable intervalsCooling-Off Period
If you feel you need a short break from gambling but are not ready for a full self-exclusion, a cooling-off period lets you suspend your account for a defined duration — from 24 hours up to 6 weeks. During a cooling-off period your account is locked for betting, deposits, and bonus claims. You can still log in to view your history and initiate a withdrawal of any remaining balance. The period cannot be shortened once activated.
24 hours to 6 weeksSelf-Exclusion
Self-exclusion is the most powerful tool available. When you self-exclude, your hbaee account is completely locked for a minimum period of 6 months or permanently. You will be unable to log in, deposit, place bets, or claim bonuses for the duration. hbaee will also suppress any marketing communications to your registered contact details. Permanent self-exclusion cannot be reversed under any circumstances. Contact our support team at [email protected] to activate this immediately.
Minimum 6 monthsHow to Activate: All responsible gaming tools are accessible directly inside your hbaee account under Settings → Responsible Gaming. Changes to more restrictive settings take effect immediately. If you are unable to log in and need urgent assistance — for example, to request an immediate self-exclusion — contact our support team via live chat or email at [email protected] and we will act on your request within minutes.
Step-by-Step Guide
How to Set Up Your Responsible Gaming Controls
Setting limits on your hbaee account takes less than two minutes. Here is exactly how to do it:
Log In to Your hbaee Account
Visit hbaee.io and sign in using your registered username and password. If you have forgotten your credentials, use the password reset option on the login page.
Open Account Settings
Click on your account avatar or username in the top-right corner of the screen, then select Settings from the dropdown menu.
Navigate to Responsible Gaming
Inside Settings, select the Responsible Gaming tab. You will see all available tools: deposit limits, loss limits, session time limits, reality checks, cooling-off, and self-exclusion.
Choose Your Tool and Set Your Parameters
Select the tool you want to activate, enter the amount or duration you prefer, and review the details carefully. For financial limits, choose a daily, weekly, or monthly period and enter your chosen amount in BDT (৳).
Confirm and Activate
Click the confirmation button. More restrictive limits activate instantly. A confirmation message will appear on screen and a summary will be emailed to your registered address.
Need Help? Contact Support Directly
If you need to activate self-exclusion urgently or are having difficulty accessing your settings, contact our team via live chat or email at [email protected]. We are available 24/7, Bangladesh Standard Time (BST, UTC+6).
Self-Assessment
Is Gambling Still Fun for You?
Honest self-assessment is the first step to staying in control. Read through the questions below. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or contact our support team for a confidential conversation.
If you answered yes to two or more questions, please consider activating a cooling-off period or self-exclusion on your account. Our support team is available 24/7 for a completely confidential chat at [email protected]. You are not alone, and asking for help is a sign of strength.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. Recognising the early warning signs is the most important step toward getting the right support before issues escalate.
Financial Warning Signs
- Consistently spending more on gambling than your household budget allows
- Requesting emergency loans or advances from family, friends, or colleagues to fund gambling
- Missing rent, utility, or bKash/Nagad repayment obligations because of gambling expenditure
- Hiding transactions or using secondary payment accounts to conceal gambling activity from family members
- Feeling compelled to increase bet sizes in order to experience the same level of excitement
Behavioural & Emotional Warning Signs
- Feeling restless, irritable, or unable to focus when not gambling — sometimes called "withdrawal" from gambling
- Repeatedly failing to cut back on gambling time despite genuine attempts to do so
- Neglecting work, family responsibilities, religious observances, or social commitments to gamble
- Using gambling as a primary coping mechanism for stress, depression, loneliness, or difficult life events
- Lying to family members about the amount of time or money spent gambling
Why hbaee
How hbaee Actively Protects Its Players
Beyond giving players individual tools, hbaee has embedded responsible gaming principles into the core design and operation of the platform. Here is what we do on our side to keep every player safe.
Mandatory Age Verification
Every new hbaee account must pass a 21+ age verification check before any real-money activity is permitted. We verify identity through a government-issued National ID, passport, or driving licence. Accounts where age cannot be confirmed are suspended immediately and any deposited funds are returned.
Proactive Behaviour Monitoring
Our internal risk monitoring system analyses betting patterns, session frequencies, deposit velocity, and loss-chasing behaviour in real time. Where patterns indicate potential problem gambling, our responsible gaming team will proactively reach out to the player — via email or in-app notification — to offer support tools before the situation worsens.
Marketing Suppression for Excluded Players
Any player who activates a self-exclusion or cooling-off period on hbaee is immediately removed from all marketing lists. They will receive no promotional emails, SMS messages, bonus offers, or re-engagement campaigns for the entire duration of their exclusion period — and permanently thereafter if they have chosen a permanent exclusion.
Secure Account Protection
hbaee uses SSL/TLS encryption across the entire platform, including all account management pages and cashier transactions. We also support two-factor authentication (2FA) to prevent unauthorised access to your account. A secure account is a safe account — protecting your funds and your personal data simultaneously.
24/7 Responsible Gaming Support
Our dedicated support team is trained in responsible gaming best practices and is available around the clock via live chat and email. Whether you need to activate a limit urgently, request a self-exclusion, or simply talk through your concerns in confidence, our team will respond within 2–5 minutes and treat every interaction with complete discretion.
Transparent Transaction History
Every deposit, withdrawal, bet, and bonus transaction is recorded and available in full inside your hbaee account history. Clear visibility of your own spending patterns is one of the most powerful responsible gaming tools available. We encourage all players to review their transaction history regularly as part of staying informed about their gambling habits.
Get Help Now
You Are Never Alone — Support Is Always Available
If gambling is causing you distress, financial difficulty, or relationship problems, reaching out for help is the most important thing you can do. hbaee's support team and external resources are available to assist you any time of day or night.
Live Chat Support
Start a live chat conversation with an hbaee responsible gaming support agent directly from the platform. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time. Response time is typically under 5 minutes.
Available NowEmail Our Support Team
For non-urgent enquiries or to submit a formal responsible gaming request — such as activating self-exclusion or requesting a spending review — email us and we will respond within 2–5 business hours.
External Help & Resources
If you feel you need professional counselling beyond what hbaee can provide, we encourage you to speak with a licensed mental health professional or counsellor in Bangladesh. Seeking outside help alongside using our platform tools is always the right choice when gambling stops being fun.
Confidential & FreeImportant Reminder
Gambling should always be an optional leisure activity funded from your discretionary income — never from money set aside for household necessities, savings, or debts. If you ever feel that gambling is taking priority over essential financial responsibilities, please activate your responsible gaming tools immediately or contact our support team. hbaee is committed to the long-term wellbeing of every player on our platform, and we take that commitment seriously — even when it means asking a valued player to take a step back.
Continue on hbaee
Play Responsibly and Enjoy the Full hbaee Experience
With your responsible gaming controls in place, you can enjoy everything hbaee has to offer — from live cricket betting on BPL and T20 World Cup matches to top slots from Pragmatic Play, NetEnt, and more. Explore the platform knowing that your wellbeing always comes first.